Frequently Asked Questions

Top Questions

What size women's sneakers should I order?

For the best fit, we recommend checking our sizing chart available on each product page. If you're between sizes, consider sizing up for a more comfortable fit.

If you're still unsure send us an email to get further recommendations.

What size men's sneakers should I order?

For the best fit, we recommend checking our sizing chart available on each product page. If you're between sizes, consider sizing up for a more comfortable fit.

If you're still unsure send us an email to get further recommendations.

Why 'Old Sole'?

Old Sole signifies our commitment to blending timeless vintage designs with contemporary styles, ensuring that every pair of shoes has a classic, never out-of-style look.

Where are you located? Do you have any stores?

Old Sole is based online, with no physical stores at the moment. This allows us to serve customers worldwide directly through our website.

What type of materials do you use?

We source our shoes from Prinful who offers high-quality canvas and EVA soles to craft our sneakers, ensuring durability, comfort, and style.

Read more in our Eco-Friendly section.

How do I start an exchange or return?

To initiate an exchange or return, please follow the instructions provided in our Shipping & Returns section. You can also contact our customer service for assistance.

About Us

Why 'Old Sole'?

The name "Old Sole" encapsulates our mission to merge timeless style with contemporary footwear design. It reflects our deep appreciation for classic, vintage aesthetics that never go out of fashion, combined with the comfort and functionality of modern shoes. We believe that a good pair of shoes is not just a wardrobe essential; it's a piece of personal history that carries you through life's journeys.

Our brand is built on the foundation of nostalgia and innovation, aiming to produce shoes that feel like an old friend from the moment you put them on—comfortable, reliable, and perfectly suited to your lifestyle. Whether you’re navigating the city streets or exploring new paths, our shoes are designed to provide the ultimate support and style. This philosophy ensures that every pair of shoes we create isn't just footwear but a testament to enduring style and quality.

You can read more about us in Our Story

Where are you located? Do you have any stores?

Old Sole operates solely online to maintain a global reach and streamline our operations.

Where are your products made?

Our products are sourced from Printful and they manufacture the shoes in trusted facilities overseas that adhere to high standards of quality and ethics.

Who should I contact if I have a collaboration idea or business opportunity?
  • For collaboration ideas or business opportunities, please contact our business development team via email at admin@oldsoleshoes.com
Do you sell gift cards?
  • Yes, we offer gift cards available for purchase on the Gift Card page.
How can I verify the statistics found on your website?

"Footwear's (carbon) footprint", MIT News

"Measuring Fashion 2018: Environmental impact of the global apparel and footwear industries study", Quantis

"Recycling with sole", Waste360

Do you offer a discount for government / military / teachers / first responders?

Yes! We offer these discounts. We are currently working on a partnership with GovX. for now, please verify your eligibility by contacting us at admin@oldsoleshoes.com to receive a promo code.

Sizing & Fit

What size men's sneakers should I order?

For the best fit, we recommend checking our sizing chart available on each product page. If you're between sizes, consider sizing up for a more comfortable fit.

If you're still unsure send us an email to get further recommendations.

What size women's sneakers should I order?

For the best fit, we recommend checking our sizing chart available on each product page. If you're between sizes, consider sizing up for a more comfortable fit.

If you're still unsure send us an email to get further recommendations.

What width are your men's sneakers? Do you offer wider/narrower widths?

All our men's sneakers are available in a 'Standard' width. This width is roughly equivalent to a traditional D width, accommodating about 80% of the U.S. population. We've designed it to be slightly wider in certain areas for enhanced comfort. The Standard width is also suitable for those who typically buy E widths.

If your size or width isn't available, please let us know by completing this form. Your feedback is invaluable and helps us determine which sizes to introduce next.

Have more questions? Feel free to email us!

What width are your women's sneakers? Do you offer wider/narrower widths?

All our women's sneakers are available in a 'Standard' width. This width is roughly equivalent to a traditional D width, accommodating about 80% of the U.S. population. We've designed it to be slightly wider in certain areas for enhanced comfort. The Standard width is also suitable for those who typically buy E widths.

If your size or width isn't available, please let us know by completing this form. Your feedback is invaluable and helps us determine which sizes to introduce next.

Have more questions? Feel free to email us!

Product & Quality

What type of materials do you use?

We source our shoes from Prinful who offers high-quality canvas and EVA soles to craft our sneakers, ensuring durability, comfort, and style.

Read more in our Eco-Friendly section.

Why are Old Sole sneakers so comfortable?

The sneakers that we source are designed with both aesthetics and comfort in mind, featuring soft insoles, breathable materials, and ergonomic designs.

Are the insoles removable?

Yes, our insoles are removable, allowing for easy replacement or use of custom orthotics.

How do I clean my sneakers? Are they machine washable?

We recommend cleaning your sneakers with a soft brush or cloth and mild detergent. They are not suitable for machine washing as it could damage the materials.

Shipping & Ordering Details

How long will it take to get my order?

Old Sole shoes are made especially for you as soon as you place an order!

The shoes take about 1.5 weeks to make by hand.

The shipping takes up to 1.5 weeks to arrive.

Total production & shipping time to get to you is about 2.5 - 3 weeks.

Do you ship internationally (i.e. outside of the U.S.)?

Yes, we offer international shipping to numerous countries. Shipping costs and times vary based on destination.

I haven't received my order/shipping confirmation email. What should I do?
  • If you haven't received your confirmation email, please check your spam folder or email us for further assistance.
How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

My tracking number isn't working. What should I do?
  • It may take up to 24 hours for tracking information to update. If it still isn't working, please contact us for help.
Can I pay for my order in installments? How does it work?
  • Yes, Old Sole offers installment payments through third party services found on the product pages, carts, and checkout pages. Choose the installment option at checkout, and follow the instructions to set up your payment plan.

Exchanges & Returns

How do I start an exchange or return?

To initiate an exchange or return, please follow the instructions provided in our Shipping & Returns section. You can also contact our customer service for assistance.

How do international (i.e. non-U.S.) returns/exchanges work?

International returns and exchanges follow the same process as domestic ones, but please note that shipping costs are the responsibility of the customer.

Where is my return?

Returns are typically processed within 7-10 business days after they are received. You can track your return using the tracking number provided when you shipped it back to us.

When should I expect my refund?

Refunds are usually processed within 10 business days after we receive and inspect the returned items. Funds will be returned to your original payment method.